Concerning extended hold times and service delays: We are taking every possible measure to attend to families and their loved ones quickly; however, there are unavoidable delays during this unprecedented time. We apologize for lengthy hold times and delays in arrangement conferences, as our staff and venues are fully booked for several weeks. We can arrange transportation and care for your loved one until arrangements can be made. Thank you for your understanding as we work to serve each family with the highest level of care and compassion.
FEMA COVID-19 Funeral Assistance guidelines
If you lost a loved one due to COVID-19 and paid for that loved one's funeral, interment or cremation after January 20, 2020, the Federal Emergency Management Agency (FEMA) has stepped up to provide reimbursement for those expenses.
You may qualify for up to $9,000 for funeral costs related to a single loved one and up to $35,500 for funeral costs related to multiple COVID-19 deaths. FEMA is now taking applications for assistance through a dedicated call center at 844-684-6333 (or 800-462-7585 for TTY).
We can help you document funeral costs. If we have a copy of your loved one's death certificate, we can provide that to you, too. However, FEMA does not permit Rose Hills to submit documentation on your family's behalf.
In fact, be aware of fraud. No one can register you for FEMA Funeral Assistance but you. FEMA has received reports of scammers reaching out to people offering to register them for funeral benefits. FEMA has not sent any such notifications and will not contact you before you register for the program.
Learn more and find out if you qualify for reimbursement HERE.
At Rose Hills, we remain deeply committed to the health and well-being of the families we serve, their guests, our associates and the community.
Our mortuary and memorial park remain open, however, funeral arrangement appointments and funeral service schedules have been impacted by these unprecedented times. To serve families during COVID-19 restrictions, we are offering the following options throughout our memorial park:
- Phone, email and online funeral arrangements to help families with immediate funeral needs.
- Spacious open-air visitations and memorial services with covered canopies.
- Temporary entombment for future memorial services when restrictions are lifted.
- Pre-planning consultations for funeral, cremation and cemetery arrangements in-home, online or in one of our outdoor meeting spaces.
- Memorial park is open daily from dawn to dusk with limited access to administration offices.
- Floral purchases available online and in the Rose Hills Flower Shop.
- Turn-by-turn directions to a service or gravesite through the search tool on RoseHills.com.
We are committed to honoring your loved one in every way possible and ensuring you and your guests feel safe conducting services with us. You can trust that we are taking the steps necessary to responsibly serve our Los Angeles community that we are privileged to be a part of. Please contact us directly if you have any questions or for more information about funeral planning or current coronavirus funeral restrictions.
Outdoor funerals and celebrations of life
A funeral service is an important event in every culture throughout history—to honor the deceased and begin the healing process with friends and family. In compliance with COVID-19 restrictions, we are offering open-air visitations and services throughout our memorial park. Each of these spaces can be tailored specifically to the individual being honored.
SkyRose Courtyard: Located on the expansive lawn adjacent to SkyRose Chapel, this open-air canopy is a serene location that affords the utmost privacy while services are being conducted. The area offers seating for 260 guests, and restroom facilities are available inside SkyRose Chapel. This setting is also home to our annual Memorial Day Observance.
Mission Hills: Overlooking our beautiful Sycamore Valley, this open-air canopy is located in front of one of our newest developments, Our Lady of Guadalupe Mausoleum. The area offers seating for 112 guests and includes portable restroom facilities. Dedicated in 2019, this mausoleum features a beautiful replica image of Our Lady of Guadalupe and an original foundation stone that was gifted to Rose Hills by the Basilica de Santa Maria de Guadalupe in Mexico City.
Memorial Terrace: Situated atop a rolling hillside, the open-air canopy north of Memorial Chapel offers breathtaking views of the San Gabriel Valley and tranquil sunsets for remembrance and reflection. The area offers seating for 72 guests and restroom facilities within the Chapel.
El Portal de la Paz: Located in front of El Portal de la Paz (Doorway to Peace) Mausoleum, this open-air canopy offers a majestic view of the Los Angeles area, the iconic Hollywood sign and Griffith Observatory. This peaceful area is the largest of our canopies and offers seating for 420 guests with restrooms located inside the mausoleum. Dedicated in 1930, El Portal de la Paz reflects the architecture of California’s early Spanish Mission era, complete with a courtyard garden and fountain.
The Gardens: Located east of Memorial Chapel, this open-air canopy is bordered by a field of trees and a nearby cascading waterfall. It offers a comforting area for 140 guests and portable restroom facilities.
Hillcrest Terrace: Situated at the summit where Rose Hills originally opened its gates, this unique location features an open-air canopy with majestic views of the San Gabriel Mountains. Nearby, the iconic Rose Hills sign serves as the backdrop for this venue. This scenic area offers seating for 228 guests with nearby portable restroom facilities.
Cleanliness and safety with you in mind
Offering a clean and welcoming space to the families we serve, and their guests, has always been a priority—but never more so than it is right now. We want you to feel comfortable entrusting your loved one into our care, as well as conducting funerals and celebrations of life in our locations with family and friends.
Our associates have been trained to meet a strict personal hygiene policy, and Rose Hills has implemented a more frequent cleaning schedule for both our facilities and vehicles. Other measures include:
- Associates wearing cloth masks.
- Thorough disinfection of all surfaces after each family meeting and service, including doorknobs and handles, furniture, iPads/tablets, handrails, and elevator buttons.
- Hand sanitizer stations for families and their guests in funeral home lobbies and at reception room entries.
- Doors opened for guests whenever possible.
- Doors and windows left open to let in fresh air (weather permitting).
We also promise to clearly convey our cleanliness standards and precautionary measures to all of your guests, so you don't have to.
Have questions?
Speak with a Rose Hills professional today.