Effective July 18, 2021, masks are required indoors, regardless of vaccination status. We are taking every possible measure to serve families and their loved ones as quickly and as professionally as possible. The increase in the number of families we have served over the past year has led to higher than normal call volumes and grounds maintenance requests. Additionally, we are experiencing delays with the design and production of memorial markers. Thank you for your understanding as we work to serve each family with the highest level of care and compassion.
FEMA COVID-19 Funeral Assistance guidelines
If you lost a loved one due to COVID-19 and paid for that loved one's funeral, interment or cremation after January 20, 2020, the Federal Emergency Management Agency (FEMA) has stepped up to provide reimbursement for those expenses.
You may qualify for up to $9,000 for funeral costs related to a single loved one and up to $35,500 for funeral costs related to multiple COVID-19 deaths. FEMA is now taking applications for assistance through a dedicated call center at 844-684-6333 (or 800-462-7585 for TTY).
We can help you document funeral costs. If we have a copy of your loved one's death certificate, we can provide that to you, too. However, FEMA does not permit Rose Hills to submit documentation on your family's behalf.
In fact, be aware of fraud. No one can register you for FEMA Funeral Assistance but you. FEMA has received reports of scammers reaching out to people offering to register them for funeral benefits. FEMA has not sent any such notifications and will not contact you before you register for the program.
Learn more and find out if you qualify for reimbursement HERE.
How we’re serving families
To give families in our community every available option, we offer the following:
- In-person funeral arrangements to help families with immediate funeral needs.
- Indoor and outdoor open-air visitations and memorial services with covered canopies.
- Pre-planning consultations for funeral, cremation and cemetery arrangements in-home, online, in our administrative offices or in one of our outdoor meeting spaces.
- Masks for visitors to wear while indoors (required, regardless of vaccination status).
- Hand sanitizer stations.
- Enhanced disinfection of all surfaces after each family meeting and service.
- Rose Hills Memorial Park open daily from dawn to dusk.
- Floral purchases available online and in the Rose Hills Flower Shop.
- Turn-by-turn directions to a service or gravesite through the search tool on our homepage.
We are committed to honoring your loved one in every way possible and ensuring that you and your guests feel safe conducting services with us.
You can trust that we are taking every step necessary to responsibly serve the community of which we are privileged to be a part.
Outdoor venues and mask policies
A funeral service has been an important event in every culture throughout history—to honor the deceased and begin the healing process with friends and family. Indoor capacity limits have been lifted and our chapels are now available for use. We also continue to offer open-air visitations and services at three locations in Rose Hills Memorial Park.
COVID-19 health orders from Los Angeles County and the State of California do not require anyone to wear masks at our open-air venues.
El Portal de la Paz: Located in front of El Portal de la Paz (Doorway to Peace) Mausoleum, this open-air canopy offers a majestic view of the Los Angeles area, the iconic Hollywood sign and Griffith Observatory. This peaceful area is the largest of our canopies and offers seating for 420 guests with restrooms located inside the mausoleum. Dedicated in 1930, El Portal de la Paz reflects the architecture of California’s early Spanish Mission era, complete with a courtyard garden and fountain.
The Gardens: Located east of Memorial Chapel, this open-air canopy is bordered by a field of trees and a nearby cascading waterfall. It offers a comforting area for 140 guests and portable restroom facilities.
Hillcrest Terrace: Situated at the summit where Rose Hills originally opened its gates, this unique location features an open-air canopy with majestic views of the San Gabriel Mountains. Nearby, the iconic Rose Hills sign serves as the backdrop for this venue. This scenic area offers seating for 228 guests with nearby portable restroom facilities.