Customer Care


Concerning extended hold times and service delays: We are currently experiencing a significant increase in calls and service requests. In addition to delays in hold times, funeral arrangement appointments and services, we are facing a backlog on marker deliveries and grave repairs. Our associates are currently prioritizing funeral services and burials while working to fulfill marker requests and repairs. Thank you for your understanding while we work through these temporary adjustments.

Do you need to update your personal information? Arrange a property transfer? Schedule a flower delivery? Request a grave repair? At Rose Hills Memorial Park & Mortuaries, we make it our priority to make things as simple and seamless as possible. Consider the Rose Hills Customer Care portal your go-to for maintaining your Rose Hills property and accounts online.

I need immediate assistance

If a death has just occurred or is near, we're here to help you and your family 24 hours a day. 

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FEMA COVID-19 Funeral Assistance guidelines

If you lost a loved one due to COVID-19 and paid for that loved one's funeral, interment or cremation after January 20, 2020, the Federal Emergency Management Agency (FEMA) has stepped up to provide reimbursement for those expenses.

You may qualify for up to $9,000 for funeral costs related to a single loved one and up to $35,500 for funeral costs related to multiple COVID-19 deaths. FEMA is now taking applications for assistance through a dedicated call center at 844-684-6333 (or 800-462-7585 for TTY).

We can help you document funeral costs. If we have a copy of your loved one's death certificate, we can provide that to you, too. However, FEMA does not permit Rose Hills to submit documentation on your family's behalf.

In fact, be aware of fraud. No one can register you for FEMA Funeral Assistance but you. FEMA has received reports of scammers reaching out to people offering to register them for funeral benefits. FEMA has not sent any such notifications and will not contact you before you register for the program.

Learn more and find out if you qualify for reimbursement HERE.

Property transfer

Visit our property transfer page for detailed information regarding resale or transfer of ownership, required documents, restrictions, care and processing fees, and more. For your convenience, this portal also includes downloadable property transfer brochures and forms.

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Grave, marker and vase repair

Natural events or maintenance activities in the cemetery may cause a grave to require special attention. Submit a repair request so that we may address your needs with the respect and care you deserve.

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Flower Removal

We take great care to maintain the natural beauty of Rose Hills Memorial Park, but we also feel it’s important for you to be able to honor your loved one during holidays and other significant events. Flowers and decorations are removed from interment sites weekly, except for holiday periods.

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Memorials and markers

Rose Hills has a dedicated in-house team who can help you choose a permanent memorial or grave marker. 

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Bill pay

Our online bill pay portal allows you to see personal payment history, make a payment and print receipts.

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